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For Patients & Visitors

Patients & Visitors

Maps & Directions

Big Sky Medical Center is located at 334 Town Center Avenue in Big Sky, approximately two miles west of Highway 191.

Patient Information

Patient’s Rights & Notices of Privacy Practices

As a patient at Big Sky Medical Center you have important rights that ensure that you receive the highest quality of healthcare, click here to view. Your health information is personal. We keep records of the care and services that you receive at our facilities. We are committed to keeping your health information private. This notice describes how medical information about you may be used and disclosed and how you can gain access. Click here to view.

Creating an Advance Directive

You have the right to make informed decisions about your health care, including the right to refuse treatment offered to you. You may also give directions in advance about your wishes for health care should the time come when you cannot communicate your wishes to others. If you have an advance directive, such as a living will or durable power of attorney for health care, please bring it with you at the time of surgery. If you do not have an advance directive and wish to create one, please contact the Bozeman Health Spiritual Care department at 406-414-5073 in advance and ask them for help.

Patient Confidentiality

You may request a “confidential” status at any time during your stay. “Confidential” means that, by law, we cannot confirm to callers or visitors that you are being treated at Big Sky Medical Center as an inpatient, outpatient or Emergency Department patient. You also will not receive flowers, mail or other deliveries unless addressed specifically to your correct room number. However, you may share your room number or direct phone number with friends and family as you see fit.

Condition Help (or Condition H)

Condition Help enables patients and family members to call for immediate assistance if they feel the patient is not receiving adequate medical attention. If at any point you feel there is a problem that is not being adequately addressed or you feel there is a life-threatening emergency and you feel you are not getting the response you think is needed, activate Condition H by dialing extension 6946 from any Medical Center telephone and turn on the call light in the room. Identify the call as a Condition H. The switchboard will activate Condition H and page the multi-disciplinary team members.

Security

The medical center conducts fire, disaster and other emergency drills regularly. During a drill, please remain in your room.

Tobacco Free Environment

Our facility is a smoke and tobacco free environment. Tobacco use and smoking is prohibited on all Bozeman Health property. This includes all tobacco and all smoke-able products, including e-cigarettes.

Spiritual Care

Bozeman Health Spiritual Care staff is specially trained to assist persons of all faiths as well as those with no faith tradition who desire spiritual support in coping with illness, loss or trauma. Our intent is to provide you and your family members supportive spiritual care that will help bring healing and wholeness in your life. We provide patient visits and support to help you and your family cope during illness, crisis, change or loss; 24 hour emergency crisis support in case of trauma or discouraging medical news; assistance in connecting you with community clergy, faith community leaders or other spiritual care resources; advance care planning and advance directives assistance; and prayer, rituals or sacraments at your request.

You may ask any staff person to assist you in arranging an appointment with a chaplain, or you can call the Spiritual Care office directly at 406-414-5073. All conversations with a chaplain are confidential, and at times, under a seal of confessional privacy.

Billing and Insurance

If your billing and insurance information is complete, it will not be necessary for you to stop at the Financial Counselor office. For more information, please request a copy of the brochure, Patient Financial Services, available from any staff member or volunteer.

Pharmacy Services

The Big Sky Medical Center Pharmacy is open Monday through Friday, 10:00 am-6:00 pm. Big Sky Medical Center Pharmacy can fill prescriptions on the spot. Call 406-993-9390.

Electronic Health Records

BOZEMAN HEALTH MYCHART

All medical providers within the Bozeman Health system-including clinics, hospital staff and community providers-have upgraded to a new single, secure electronic health record. Enjoy safe and secure access to your health information, prescriptions, test results and your care team during the time of day - or night - that work for you. Note that Bozeman Health uses Sanford Health as its electronic health record vendor.

My medical information.
Your medical information is easily accessible with MyChart. Review your immunizations, allergies, summaries of recent visits to the doctor and current health concerns whether it’s on your desktop, your laptop or your phone.

My appointments.
Making an appointment to see your provider is as easy as logging on to the secure MyChart portal. During times that work with your busy schedule, view your provider’s availability and select the appointment that works best for you. When something unexpected happens, MyChart allows you to cancel appointments too.

My prescriptions.
MyChart lets you conveniently request prescription renewals for you and your family.

My care team.
When you have a non-emergency question or health concern, you can email your provider directly and securely with MyChart. You care team can email you as well. It’s a great way to exchange information without having to coordinate schedules. Responses are typically within two business days.

My test results.
With MyChart your doctor will send normal test results as soon as they’re available. You can also see any provider notes and comments so you can better understand those results.

My child’s medical information.
MyChart allows you access to your child’s medical information as well. You can check out immunizations and test results, schedule appointments and exchange emails with your child’s care team as well.

My access.

To access MyChart go to mysanfordchart.org and enter a one-time ID verification. Bozeman Health MyChart is secure and the information stays between you and your health team.

My technology support.

For technical support on the Bozeman Health MyChart portal, or if you have lost your login information, please contact us at techsupportmychart@sanfordhealth.org.

NextGen Patient Portal.
As of December 1, 2015, all information available through your NextGen Patient Portal is read-only. You will no longer be able to communicate with your care team through the NextGen Patient Portal.

Financial Services

As a nonprofit hospital, Bozeman Health Big Sky Medical Center is committed to providing high quality, compassionate medically necessary health care services to all patients regardless of ability to pay. We understand that health issues are stressful and sometimes the financial burden attached to them adds to the stress.

Health insurance plans can be confusing. If you are unsure of your coverage for a particular medical procedure or test, call the customer service telephone number on your insurance card before scheduling a procedure. Your insurance policy is a contract between you and your insurance company. As a service to you, Bozeman Health will send a claim to your insurance company for all services we provide to you. By working together, we can minimize misunderstandings, payment delays and billing costs. Please be aware, you are responsible for any charges not covered by your benefit plan.

Depending on your insurance plan, you may be required to get approval (pre-certification) before you receive hospital services. Obtaining approval does not guarantee that the cost of the service is completely covered by your benefit plan. If Bozeman Health does not participate in your insurance plan, you may still receive services at our facility. Please be aware that if your insurance does not participate with Bozeman Health, your insurance company will consider our services as "out of network" and you will most likely be responsible for paying more out of your pocket.

Any individual at or below the Federal Poverty income level, dependent on family size, will be eligible to receive a full write-off of the self-pay portion of incurred charges. Any uninsured individual with income under 250% of the Federal Poverty Guidelines will be eligible to receive a discount from charges based on guidelines.

In some cases, full or partial assistance may be provided to insured individuals with gross family incomes above 250% of the Federal Poverty Guidelines adjusted for family size.

Catastrophic financial assistance is available to individuals who have a large balance remaining after all third party payments have been taken into account. If the patient's financial responsibility is greater than 50% of the family's annual household income, the excess amount will be treated as catastrophic financial assistance and written off of the patient's account. This policy applies only to inpatient, outpatient or emergency room services and is not applicable to professional fees, unless the professional is an employee of Bozeman Health Medical Group.

Visitor Information

To speak with a patient, please call the medical center operator at 406-995-6995. All medical center entrances are locked from 8 pm to 7 am. Please use the Emergency Department entrance after hours. Soft drinks and snacks are available 24 hours a day from vending machines located throughout the facility.

Gift Prohibitions

Products containing latex, such as rubber balloons, are not permitted in the medical center, as they may cause serious medical problems for latex-allergic patients, visitors and staff. Latex-free Mylar balloons (metallic balloons) are permitted.

Visiting Hours

Visiting hours are unlimited, providing the maximum involvement of family to enhance each patient’s overall wellbeing. After 8 pm, visitors must check in through the Emergency Department. We ask visitors to remember that medical center patients are sick or recovering, and need long quiet periods to rest or to participate in procedures or therapies.

Preparing for Your Stay

Getting to Big Sky Medical Center

Big sky Medical Center is located at 334 Town Center Avenue in Big Sky, approximately two miles west of Highway 191. Free parking is provided for patients and visitors in parking lots on the campus. Please view our Maps & Directions section for more detailed information.

What to Bring

  • Your health insurance plan card.
  • Your prescription insurance plan card.
  • Personal identification (valid driver's license, state identification card or passport).
  • HMO/PPO referral forms (if required).
  • Any outside medical records or prior test results not taken at this hospital (if your physician has requested them).
  • Letter of authorization from your insurance carrier (if you are covered by worker's compensation).
  • A copy of your advance directive or living will.
  • All medications you are taking in their original containers.
  • A prepaid phone card if you plan to make toll or long distance calls.
  • Essential personal items, such as glasses, dentures, hearing aids, walker or wheelchair.
  • Personal hygiene items - comb/brush, deodorant, toothpaste, toothbrush and other toiletries you may need.
  • Clothing for your stay in the hospital and for your discharge.
  • Reading/writing materials and other personal items you'll want during your stay.
  • If desired, cash to pay for newspapers, gift shop articles and other items. Not more than $20 is recommended.

What Not to Bring

  • Credit cards
  • Jewelry
  • Valuables
  • More than $20 in cash

During Your Stay

Once admitted you will be given an identification bracelet with your name and Big Sky Medical Center medical record number. For your safety, do not remove the bracelet until you are discharged from the hospital. You will be asked to sign a consent-for-treatment form giving us permission to treat you. We will discuss our notice of privacy practices and patient rights.

We hope to make your stay as comfortable as possible. If there is an item you’ve forgotten or feel would make your stay better, we’ll do everything we can to accommodate you. Your nurse will explain the controls for the bed, lights, nurse call system and television.

MyChart

An integrated electronic medical record system will be fully connected with Bozeman Health’s hospital and clinics, to provide seamless access to patients’ medical health information.

Patient’s Rights & Notices of Privacy Practices

As a patient at Big Sky Medical Center you have important rights that ensure that you receive the highest quality of healthcare, click here to view. Your health information is personal. We keep records of the care and services that you receive at our facilities. We are committed to keeping your health information private. This notice describes how medical information about you may be used and disclosed and how you can gain access. Click here to view.

Creating an Advance Directive

You have the right to make informed decisions about your health care, including the right to refuse treatment offered to you. You may also give directions in advance about your wishes for health care should the time come when you cannot communicate your wishes to others. If you have an advance directive, such as a living will or durable power of attorney for health care, please bring it with you at the time of surgery. If you do not have an advance directive and wish to create one, please contact the Bozeman Health Spiritual Care department at 406-414-5073 in advance and ask them for help.

Settling In

When you arrive in your hospital room, staff members will help you become familiar with the environment. You will meet physicians, nurses, and other caregivers who will talk with you about your health history. You need to inform your doctor and nurse about any medications you are taking and the dosages, as well as any known allergies.

We encourage you to be informed about your treatment. Our staff welcomes your questions and will explain any aspect of care that you do not understand. We realize this can be a stressful time for you and your family; be assured we are committed to providing you with the highest quality patient care.

To ensure the right patient receives the right care, patients are asked to state their full name and date of birth before any type of treatment is initiated. Every patient's information is double-checked to match the treatment or service order, every time.

Patient Confidentiality

You may request a “confidential” status at any time during your stay. “Confidential” means that, by law, we cannot confirm to callers or visitors that you are being treated at Big Sky Medical Center as an inpatient, outpatient or Emergency Department patient. You also will not receive flowers, mail or other deliveries unless addressed specifically to your correct room number. However, you may share your room number or direct phone number with friends and family as you see fit.

Condition Help (or Condition H)

Condition Help enables patients and family members to call for immediate assistance if they feel the patient is not receiving adequate medical attention. If at any point you feel there is a problem that is not being adequately addressed or you feel there is a life-threatening emergency and you feel you are not getting the response you think is needed, activate Condition H by dialing extension 6946 from any Medical Center telephone and turn on the call light in the room. Identify the call as a Condition H. The switchboard will activate Condition H and page the multi-disciplinary team members.

Pediatric Patients

We understand the special needs of our younger patients, and welcome and encourage parental overnight stays. Feel free to bring your child's favorite toy or comfort item labeled with his or her name. We do everything possible to help comfort and relax our young patients. If there is anything you need, please contact your nurse.

Security

The medical center conducts fire, disaster and other emergency drills regularly. During a drill, please remain in your room.

No Smoking Policy

Big Sky Medical Center maintains a smoke free and tobacco free environment. Tobacco use and smoking is prohibited on all BSMC property. This includes all tobacco and all smoke-able products, including e-cigarettes.

Spiritual Care

Bozeman Health Spiritual Care staff is specially trained to assist persons of all faiths as well as those with no faith tradition who desire spiritual support in coping with illness, loss or trauma. Our intent is to provide you and your family members supportive spiritual care that will help bring healing and wholeness in your life.

Spiritual Care department services include:

  • Patient visits and support to help you and your family cope during illness, crisis, change or loss
  • 24 hour emergency crisis support in case of trauma or discouraging medical news
  • Assistance in connecting you with community clergy, faith community leaders or other spiritual care resources
  • Medical ethics counsel regarding end of life decisions or care plan choices
  • Advance care planning and advance directives assistance
  • Prayer, rituals or sacraments at your request
  • Community support groups including Journeys (bereavement and loss) Suicide Loss/Saving Lives, SHARE (perinatal loss)
  • Spiritual Care staff is clinically trained to offer:
  • Unconditional regard and dignity for you as a person
  • Respect for your spirituality and/or religious traditions and belief system
  • Confidentiality and patient privacy in all conversations
  • Acceptance, regardless of the reason you are in need of medical attention
  • Encouragement and direction to utilize your personal spiritual resources in the healing process
  • An invitation to share your experience, including thoughts and emotions that maybe difficult to express (e.g., anger, helplessness, relief, fear)

You may ask any staff person at BSMC to assist you in arranging an appointment with a chaplain, or you can call the Spiritual Care office directly at 406-414-5073. All conversations with a chaplain are confidential, and at times, under a seal of confessional privacy.

Send a prayer request for yourself or someone you care about to the Spiritual Care Department at prayersofcare@bozemanhealth.org. Your request will be honored.

Going Home

Discharge Instructions

When you are ready to be discharged, you will be given instructions about post-hospital care. If you have questions about your diet, activities or other matters, please be sure to ask at this time. If you choose to have prescriptions filled at Big Sky Medical Center Pharmacy, your nurse can fax your prescriptions to the pharmacy in advance so they are ready when you leave.

Billing and Insurance

If your billing and insurance information is complete, it will not be necessary for you to stop at the Financial Counselor office. For more information, please request a copy of the brochure, Patient Financial Services, available from any staff member or volunteer.

Pharmacy Services

The Big Sky Medical Center Pharmacy is open Monday through Friday, 8:00 am-6:00 pm. Big Sky Medical Center Pharmacy can fill prescriptions on the spot. It is open Monday- Friday, 10am-6pm, and can be reached at 406-993-9390.

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