Patient Rights & Responsibilities
A Guide to Your Rights
As a patient at Bozeman Health Big Sky Medical Center you have important
rights that ensure you receive the highest quality of healthcare. All
of your rights also apply to any person that has legal responsibility
to make decisions regarding your medical care. Every employee is committed
to caring for you according to these standards.
You have the right to
Considerate and respectful care to be made comfortable, and to have your
cultural, psycho-social, spiritual and personal values, preferences and
Have a family member (or other representative of your choosing) and your
notified of your admission to the hospital in a timely manner.
Know the names of the physicians, nurses and other healthcare professionals
who are involved with your care and the role they play in your care.
Receive information regarding your health status, diagnosis, prognosis
and course of treatment in terms that you can understand. You have the
right to participate in the development and implementation of your plan
of care. You have the right to participate in ethical questions that arise
in the course of your care, including issues of conflict resolution, withholding
resuscitative services, and foregoing or withdrawing life-sustaining treatment.
Make decisions regarding medical care, and receive as much information
about any proposed treatment or procedure as you may need in order to
give informed consent. Except in an emergency, this information shall
include a description of the procedure or treatment, the medically significant
risks involved, alternative options for treatment and non-treatment and
the risks and benefits of all options, and the name of the provider that
will carry out the procedure or treatment.
Request or refuse treatment, to the extent permitted by law. However you
do not have the right to demand inappropriate or medically unnecessary
treatment or services. You have the right to leave the hospital even against
medical advice to the extent permitted by law. You have the right to be
informed of the medical consequences of any of these actions.
Be advised if the hospital/physician proposes to engage in or perform human
experimentation/research affecting your care or treatment. You have the
right to refuse or participate in such research projects.
Reasonable responses to any reasonable requests made for service.
Appropriate assessment and management of pain.
Formulate an advance directive. This includes designating a person to make
decisions for you in the event you become incapable of understanding a
proposed treatment or are unable to communicate your wishes regarding
care. Hospital staff and practitioners shall comply with these directives.
All patient rights apply to the person who has legal responsibility to
make decisions regarding your medical care on your behalf.
Respect for personal privacy. Case discussion, consultation, examination
and treatment are confidential and shall be conducted discreetly. You
have the right to be told the name and reason for the presence of any
individual involved in your care. You have the right to have visitors
leave prior to an examination and/or when treatment issues are being discussed.
Privacy barriers will be used in all semi-private areas.
Confidential treatment of all communications and records pertaining to
your care and stay in the hospital. Basic information that is included
in our facility directory, such as your location within the hospital and
your general condition may be released unless specifically prohibited
in writing by you. Written permission shall be obtained before medical
records are made available to anyone not directly concerned with your
care, except as otherwise required or permitted by law.
Access information contained in our records within a reasonable time frame,
except when not permitted by law.
Receive care in a safe environment, free from sexual, emotional, verbal
or physical abuse or harassment.
Be free from restraints of any form used as a means of coercion, discipline,
convenience, or retaliation by staff.
Continuity of care and to be provided with information regarding the plan
of care and any continued healthcare requirements following your discharge
and the identity of the persons providing this care.
Know any hospital rules or policies that apply to your conduct while a patient.
Designate visitors of your choosing in accordance with the hospital visitation policy.
Examine and receive explanation of your hospital bill regardless of source
of payment. You have the right to be informed of any business relationships
between the hospital and any healthcare providers, institutions or businesses
that may influence your treatment and care.
Exercise these rights without regard to sex, economic status, educational
background, race, color, religion, ancestry, national origin, sexual orientation
or marital status, or the source of payment for care.
Be satisfied with the medical care you receive. You have the right to file
a grievance and/or file a complaint with the State Department of Health
and Human Services and/or the hospital and be informed of the action taken.
(See back page)
To be an active participant in your own medical care as long as your actions
do not infringe upon the rights of other patients or upon the rights and
responsibilities of the hospital.
You have the responsibility to
Provide accurate and complete information regarding present complaints,
past illnesses, hospitalizations, medication and other matters relating
to your medical needs.
Cooperate with the treatment plan recommended by your physician, including
instructions by nurses and allied health personnel as they facilitate
the plan of care.
Report any unexpected changes in your condition or any difficulties or
concerns you have as soon
Understand your illness and treatment; if you do not, request that additional
explanation be provided.
Accept full responsibility when refusing treatment or not following the
Make any concerns, complaints or grievances known to your care provider
so they may be resolved in a timely manner by either the immediate healthcare
provider or by hospital administration.
Show respect for other patients by following hospital rules to assist in
the control of noise, smoking and visitation.
Follow hospital rules and regulations affecting patient care and conduct.
Be considerate of the property of other persons and the hospital.
Treat your physician and hospital staff in the same courteous manner that
you expect your healthcare team to treat you.
Notify appropriate personnel if a language barrier exists or any assistive
devices are required so that these services can be secured.
Provide the hospital with a copy of your advanced directives.
Ensure that financial obligations for healthcare are fulfilled as promptly
If you have concerns regarding safety and quality of care, please speak
to your nurse or physician or ask for a patient feedback form. You may
also ask to speak to the department manager or designee. Should you find
that any concern or complaint goes unresolved you may contact the Bozeman
Health Big Sky Medical Center Hospital Administrator and/or the State
Department of Health and Human Services with your complaint and/or a grievance.
You will be provided with the steps of the investigation, results and
date of completion.
Bozeman Health Big Sky Medical Center
PO Box 161529
334 Town Center Ave
Big Sky, MT 59716
Department of Public Health and Human Services
Quality Assurance Division
2401 Colonial Drive 2nd Floor
PO Box 202953
Helena, MT 59602-2953
KEPRO: Montana’s Quality Improvement Organization
Rock Run Center, Suite 100
5700 Lombardo Center Dr.
Seven Hills, OH 44131
Attention: Beneficiary Complaints
Beneficiary Helpline - 844-430-9504 or Fax: 844-878-7921
Our mission is to improve community health and quality of life